Call Shield
Built into our best-selling Number Manager platform, Call Shield can be switched on and personalised at the click of a button, allowing users to benefit from immediate fraud detection. This product also uses machine learning and artificial intelligence to generate algorithms that grow smarter by the second, analysing multiple data points simultaneously to pick up on and safeguard you from phone calls that could be fraudulent. Call Shield is Powered by AI (Artificial Intelligence)
Nectar Clouds Call Shield is a call flow node that can be dropped into your existing inbound services — helping to protect your customers from caller fraud thanks to its core functionality,
Our drag and drop provisioning tool is designed to make building complex services
within Number Manager simple. Accessible through the online Number Manager
portal, users can build their call flows through a simple visual representation of their
service by dragging and dropping nodes into place
With Call Shield
COMPREHENSIVE DATA ANALYSIS:
- Identifies fraudulent or spam calls based on location, call
source, number presentation and volume of concurrent calls
CUSTOMISABLE PATHWAYS: - Flags, drops or routes suspicious calls to an agent
- Defines a workflow around handling fraudulent calls
DETAILED REPORTING: - Full breakdown of all calls by fraud category
- Powerful data informing how call routing should
be amended for optimum performance
UNRIVALLED DATABASE: - Access to established industry databases of known
telephone numbers associated with fraud - Centrally updated so customers are always in the know
Call Shield Powered by AI (Artificial Intelligence)
1 BILLION NUISANCE CALLS WERE MADE IN
THE UK IN 2020 58% OF SPAM CALLS ARE
FRAUDULENT
Take advantage of AI
Over the years, Nectar Cloud has processed millions of call minutes for our clients.
So, we’ve incorporated artificial intelligence and machine learning into the Call Shield solution so that it draws on its knowledge of thousands of past calls to learn and build an algorithm that identifies patterns.
Now, the product can immediately identify the features of a fraudulent call and ensure it gets flagged.
We also have an extensive database of known telephone numbers associated with fraud.
Thanks to our exclusive partnerships, with industry bodies. This database is one of the most comprehensive available and is updated in real-time. To ensure we’re working off the most up-to-date information.
Nectar Clouds Call Shield, is linked to this database and will automatically alert you that the call is likely to be fraudulent.
If a call is detected to be fraudulent. We can route the call to an agent, flag it or drop it. We’ll work with you to define a workflow around handling fraudulent calls and ensure you have proper processes in place.
Comprehensive analysis
Nectar Clouds Call Shield identifies, fraudulent or spam calls based on: location, call source, number presentation and volume of concurrent calls made.
We can extract and analyse the metadata of every single phone call. Profiling it and establishing whether it has all the typical characteristics of a fraudulent call or not.
Customisable pathways
If a call is detected as suspicious, we can route the call to an agent, flag it or drop it. We’ll work with you to define a workflow around handling fraudulent calls and ensure you have proper processes in place.
Call Shield Powered by AI
As fraudsters are always adapting their methods to try and slip through the net. we’ve integrated AI and machine learning into Call Shield so that it’s constantly learning from the fraudulent calls it identifies.
Machine learning allows us to pick up on any changes in fraud patterns immediately, ensuring criminals are blocked at every instance.
Unrivalled database
We have several exclusive partnerships with industry bodies that provide access to an extensive database of known telephone numbers associated with fraud.
This database is one of the most comprehensive available and is updated in real-time to ensure we’re working off the most up-to-date information.
Fraud Categories
| Category Name | Feature Highlight | Description | |
| 1 | Significant Entity | Caller presenting as a significant identity falsely | Attempt to deceive call recipient into believing the call is coming from a known financial institution, government agency or other significant entity. |
| 2 | International Spoof | International caller presenting as local/mobile | A call originating from overseas is coupled with a number presented as UK-based. |
| 3 | Mobile Spoof | UK landline number presented as mobile | A call originating from a UK landline/trunk number but is presented as a mobile number. |
| 4 | Public Phonebox | UK public phone box number presented | A call arrives from a known list of UK public phonebox numbers. |
| 5 | Simultaneous Mobile | Simultaneous calls from a mobile number | A call arrives where there are already two active calls in progress from the same mobile number. |
| 6 | Premium Number | Premium rate number presented | A call presenting a number from a UK premium rate number range (e.g. 09 ranges). |
| 7 | Unallocated Number | Presenting an unallocated number range | A call arrives into the platform from a range OFCOM has not yet allocated to a UK telecoms operator. |
| 8 | Known Bad Actor | Presenting a known blocklisted number | A call arrives from a number that matches a list of numbers from a national database of known fraudulent numbers, maintained by the Telecoms UK Fraud Forum. |
Call Shield is Powered by AI (Artificial Intelligence) Find out more
Call Us to if you want to integrate this service in to your inbound call flow